Lowe's Home Improvement in Barboursville, WV Open now

Reviews about Lowe's Home Improvement

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  May 16, 2019, by kbkowin Bills
  Worst delivery dept. I purchased an item for delivery and Lowe's employee told me to call in the morning for an estimated delivery time. I called but when it went to delivery department, no one answered and the cal was kicked to customer service desk which transferred my cal back to delivery. This loop continued for 30 minutes with no one answering in delivery and eventually customer service desk hung up on me. I called back and ask to speak to store manager but after 15 minutes they could find the manager. The customer service desk finally told me my item was on the morning truck and would be delivered before noon. At 1:30 pm, still no call and no delivery. I called back and again started the loop of no one answering in delivery, call bounced to service desk, service desk transfered to delivery, etc. I asked to speak to a store manager again and was again told the manager couldn't be found. Corporate needs to check in on this store as it is ruining business for Lowe's.